Return & Exchange Policy
- What are the terms of the exchange policy?
- You can apply for an exchange within 14 Days of the product being delivered.
- We do not have our own delivery service, we rely on delivery partners like Bluedart, Delhivery, DTDC, etc.
- In case of an exchange the delivery partner charges us for a reverse pickup from the customer’s location and the additional delivery charges for delivering the new product again to the customer’s location, as these charges are two-way, we request our customers to pay for one way charge i.e ₹100.
( Which will be credited back to the customer’s store wallet after the product quality check is complete)
- We do not accept exchanges on certain categories including but not limited to stationery items like stickers, posters, collage kits, framed posters, and shorts.
- I purchased a product at a discount. Will I get a refund of the original value of the product?
If the order placed during a sale is returned to us, only the amount paid by the customer will be refunded, not the current product price.
- How do I create an exchange request?
To exchange your order, you will need to log in to your account and follow the steps:
- Go to ‘Orders’
- Click on the exchange button next to the product you want to send us back. Select the reason for the exchange from the dropdown and select the replacement size you wish to receive in exchange. Stock will be subject to availability.
- Click on the acknowledgment box and submit your exchange request.
- Your replacement order will be shipped once the original order is successfully received at our warehouse, and the tracking details will be shared with you accordingly.
- In case your pin code is non-serviceable for the reverse pick-up facility, we request you to self-ship the product to us. We will credit 100 Money in your account in lieu of the shipping costs and once the original order is received, the replacement will be shipped out for you.
- I have created an exchange request. When will the product be picked up?
Once your exchange request has been accepted your reverse pickup will be arranged within 3 days.(In case your pin-code is non serviceable for the reverse pick up facility, we request you to self-ship the product to us. We will credit 100 Money in your account in lieu of the shipping costs and once the original order is received, the replacement will be shipped out for you.)
- When will my exchange product be delivered?
The exchange product is shipped out once the original product reaches our warehouse and the quality check is done, this whole process can take upto 10-15 days. So the customer can expect to receive the exchange order in 15-20 days.
- I exchanged the product once but want to exchange it again.How can I do that?
Once the product is exchanged and delivered, no further actions such as exchange or refund will be applicable on that order.
- What are the terms for the return policy?
- Customers can only exchange their order within 14 Days after an order has been delivered. Returns are only possible if there are some manufacturing defects in the delivered product. Return requests are to be raised within 3 days from the time of delivery in case of manufacturing defects. (Sale items are non-returnable)
- We do not accept returns on certain categories including but not limited to stationary items like stickers, posters, collage kits, framed posters and shorts.
- In case of return the customer will only be reimbursed the amount paid for the products. COD and delivery charges will not be reimbursed after the goods return.
- When will my return be rejected?
We may refuse returns, in case the items received have not been sent back with all its original packaging and perfect condition.
- How and when will I get my refund?
For prepaid orders the refund will be processed back to the customer’s account and for the COD orders the amount will be credited back into the customer’s store wallet unless stated otherwise from the customer care. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- In case I return the products, will the COD/Shipping charges be credited back?
No. These are charges applicable each time an order is placed and are non-refundable
- Can I return my order after 14 Days?
We always strive to give the best service to our customers, sometimes we understand that it is not possible to register a request within the given time.
Please reach out to customer support by submitting your request via the “contact us” form, with your original product photo and we will try and get the best solution for you.
- How do I create a return request?
- Go to ‘Orders’
- Click on the return button next to the product you want to return.
- Select the reason for return from the dropdown.
- Click on the acknowledgment box and submit your return request.
In case your pin-code is non serviceable for the reverse pick up facility, we request you to self-ship the product to us. We will credit 100 store credit in your account in lieu of the shipping costs
Shipping Policy
- What if my product is undelivered ?
For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund as store credit to your BlinkDryFruits account which will reflect within 48-72 hours of initiation.
- How do I track my order ?
You can track your order once it has been dispatched from our warehouse. An email, SMS, and Whatsapp notification will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on ‘Track Order’ for the respective Order ID.
- Are there any additional shipping charges?
The BlinkDryFruits provides FREE shipping for all orders above ₹899 in India. A shipping charge of ₹50 is payable only on orders below ₹899. Minimum order value should be ₹199 (excluding GST).
- How long will it take for order to be delivered ?
All orders are processed within 12-24 hours.
Estimated delivery time
- For metros: 1-4 days.
- For the rest of India: 5-8 days.
(Please note: All the COD orders may take upto 24-48 hours to be processed.)
Order and payment
- Money from my account was deducted but my order was not confirmed. What should I do?
In case this happens please contact our customer care with the screenshot of the payment done by you on Support@blinkdryfruits.in so we can get the issue resolved at the earliest.
- Is there any additional charges for cash on Delivery (COD) orders?
Yes we charge a flat fee of ₹60 for every COD order.
- How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we start offering such a service and your area pincode is serviceable, you will receive a communication from our end.
- How do I cancel the order that I have placed?
Tap on “My Orders” section under the main menu of our Website and then select the order you want to cancel. The ‘Cancel’ option will only be available before your order is shipped. If you are facing an issue, please email us at Support@blinkdryfruits.in and we will sort it for you.
- How do I know my order was placed successfully?
Once you successfully place your order, you will receive a confirmation email & SMS/Whatsapp with details of your order and your order ID.
- How do I check the status of my order?
- To find out when your order is arriving, you need to first log in to your account. Click on the Menu bar on your left hand side of the screen.
- Click on My Orders to see the status of your current order (as well as your order history). You can also simply click on the product from the Order ID to check your order status.
- After your order has been successfully placed, you will immediately receive confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email, SMS and Whatsapp.
- If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at Support@blinkdryfruits.in, we will see what we can do to help.
- I want to add more products to my order. Is it possible?
If after placing the order you want to add something to it please contact us at Support@blinkdryfruits.in and we’ll get it done for you.